# Privacy Policy

规范网址：https://www.paperpai.com/privacy-en.html

Last updated: 20 November 2025

We adopt a transparency-first approach so every data point collected during consultation, enrollment, and learning is controllable, traceable, and erasable.

## How We Handle Your Data

This policy is based on Duowei International Education's service practices, in compliance with applicable data protection laws and international best practices. Contact us for a signed contract version if needed.

### Data We Collect

- Basic details: name, contact methods, location, grade level, learning goals.

- Academic materials uploaded voluntarily (transcripts, portfolios, target universities).

- Technical data such as device type, browser, session time, and cookies for security.

### How Data Is Used

- Preparing tailored study plans, scheduling advisors, and sending product updates.

- Aggregated analytics to enhance teaching quality (data anonymised whenever possible).

- Meeting legal or regulatory obligations.

### Sharing & Delegation

We only share data with vetted partners under strict confidentiality agreements:

- Payment, invoicing, placement test, or logistics providers.

- Cloud hosting, SMS/email delivery, and other technical vendors.

- Regulators or courts when legally required.

### Security & Retention

- Role-based access control, encryption in transit, audit logs, and periodic penetration tests.

- Data is erased or anonymised within 36 months after the service ends unless laws require longer retention.

- We notify affected users and authorities within 72 hours if a breach occurs.

### Cookies & Third Parties

- Cookies keep you signed in and help us analyse usage; you may disable them in your browser.

- External links or mini-programs follow their own privacy rules.

### Your Choices

- Access/Export: request a copy of the data we store about you.

- Correction/Opt-out: update inaccurate info or unsubscribe from communications at any time.

- Deletion/Restriction: request erasure once legal or contractual obligations are fulfilled.

### Minors

Users under 18 must obtain guardian consent before submitting any personal information.

### Contact Us

- Hotline: 400-9626-006

- Email: Pai_report@paperpai.com

- Address: Room 316, 3F, Excellence Building, 98 Fuhua 1st Rd, Futian District, Shenzhen

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