Privacy Policy

Data We Collect

• Basic details: name, contact methods, location, grade level, learning goals.
• Academic materials uploaded voluntarily (transcripts, portfolios, target universities).
• Technical data such as device type, browser, session time, and cookies for security.

How Data Is Used

• Preparing tailored study plans, scheduling advisors, and sending product updates.
• Aggregated analytics to enhance teaching quality (data anonymised whenever possible).
• Meeting legal or regulatory obligations.

Sharing & Delegation

We only share data with vetted partners under strict confidentiality agreements:

• Payment, invoicing, placement test, or logistics providers.
• Cloud hosting, SMS/email delivery, and other technical vendors.
• Regulators or courts when legally required.

Security & Retention

• Role-based access control, encryption in transit, audit logs, and periodic penetration tests.
• Data is erased or anonymised within 36 months after the service ends unless laws require longer retention.
• We notify affected users and authorities within 72 hours if a breach occurs.

Cookies & Third Parties

• Cookies keep you signed in and help us analyse usage; you may disable them in your browser.
• External links or mini-programs follow their own privacy rules.

Your Choices

• Access/Export: request a copy of the data we store about you.
• Correction/Opt-out: update inaccurate info or unsubscribe from communications at any time.
• Deletion/Restriction: request erasure once legal or contractual obligations are fulfilled.

Minors

Users under 18 must obtain guardian consent before submitting any personal information.

Contact Us

• Hotline: 400-9626-006
• Email: Pai_report@paperpai.com
• Address: Room 316, 3F, Excellence Building, 98 Fuhua 1st Rd, Futian District, Shenzhen