Privacy Policy

Last updated: 20 November 2025

We adopt a transparency-first approach so every data point collected during consultation, enrollment, and learning is controllable, traceable, and erasable.

How We Handle Your Data

This policy is based on Duowei International Education's service practices, in compliance with applicable data protection laws and international best practices. Contact us for a signed contract version if needed.

Data We Collect

  • Basic details: name, contact methods, location, grade level, learning goals.
  • Academic materials uploaded voluntarily (transcripts, portfolios, target universities).
  • Technical data such as device type, browser, session time, and cookies for security.

How Data Is Used

  • Preparing tailored study plans, scheduling advisors, and sending product updates.
  • Aggregated analytics to enhance teaching quality (data anonymised whenever possible).
  • Meeting legal or regulatory obligations.

Sharing & Delegation

We only share data with vetted partners under strict confidentiality agreements:

  • Payment, invoicing, placement test, or logistics providers.
  • Cloud hosting, SMS/email delivery, and other technical vendors.
  • Regulators or courts when legally required.

Security & Retention

  • Role-based access control, encryption in transit, audit logs, and periodic penetration tests.
  • Data is erased or anonymised within 36 months after the service ends unless laws require longer retention.
  • We notify affected users and authorities within 72 hours if a breach occurs.

Cookies & Third Parties

  • Cookies keep you signed in and help us analyse usage; you may disable them in your browser.
  • External links or mini-programs follow their own privacy rules.

Your Choices

  • Access/Export: request a copy of the data we store about you.
  • Correction/Opt-out: update inaccurate info or unsubscribe from communications at any time.
  • Deletion/Restriction: request erasure once legal or contractual obligations are fulfilled.

Minors

Users under 18 must obtain guardian consent before submitting any personal information.

Contact Us

  • Hotline: 400-9626-006
  • Email: Pai_report@paperpai.com
  • Address: Room 316, 3F, Excellence Building, 98 Fuhua 1st Rd, Futian District, Shenzhen
We update this policy when laws or services change. Major changes will be announced via our website and official accounts before they take effect.